[ { "question": "Storm Dane and Potential Delivery Delays", "answer": "Due to hazards caused by heavy snow and strong winds, orders may be delayed in parts of northeastern Ohio, northwest Pennsylvania and southwest New York state." }, { "question": "I received a wrong item/damaged item/order with missing item(s) and want a refund.", "answer": "Refund requests may take 2-3 business days (Mon-Fri) to review. Once approved, please allow 5-7 business days for the funds to transfer back into the financial account associated with order payment. If you have filed a refund claim, there is no need to contact us again as our agents will review the claims as soon as possible. If you wish to make a request for a refund, you can do so by clicking here and following the instructions." }, { "question": "Why am I not seeing the promotional discount for my order?", "answer": "Promotions may not be applied to excluded brands, the promotion may have ended at 10:00am PST, the offer may only be applied to a single item and not to multiple quantities, may not be stacked with other discount offers, and the promotion may not be available for residents of your country. If inquiring about free shipping, please ensure the order subtotal meets the minimum spending requirement and that the free shipping carrier method is selected prior to placing your order. Please be advised, if an order with a promo applied is then cancelled, the promo code may not apply on a new order. If this occurs, please try applying the promo code in 2 minutes and placing your order.If you still have questions, please email us and we will respond in only a few short hours." }, { "question": "Where is my order being delivered by PCF?", "answer": "At this moment, we are unaware of any complications with order delivery. However, for any questions regarding your order's delivery, please contact PCF directly." } ]

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