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Important Notes:

Regarding COVID-19 Pandemic:

The health and safety of our customers and employees remain our top priority. We understand you may have concerns about COVID-19 and safety. iHerb has implemented enhanced cleaning and disinfection measures, including additional cleaning staff in each department and in each of our warehouses. This means more frequent cleaning of heavily-trafficked areas and hard surfaces.

During this time, we ask for your patience as your order may be unexpectedly delayed. Please note the latest estimated delivery time of each shipping method in the shopping cart, as they are updated daily. Also, check out our Immune System page for our latest blogs about immunity.

Top questions asked by our customers:

Tracking Delays

Some shipping carriers are experiencing processing delays and transit time updates. Please note that shipping updates may take longer than usual and check back for updates.

Request for Refund

Return authorization requests are processed within 2-3 business days. Please keep this timeline in mind for returns that have been submitted and not yet processed.

Delivery Delays

Singapore bound flights and delivery services are impacted by the nationwide COVID19 lockdown announced by the Singapore government on Apr 22, 2020. Please note shipments to Singapore may experience delivery delays. We apologize for the inconvenience and are working diligently to bring the transit time back to normal at the earliest.

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